电梯维保“回家计划” 西子奥的斯关注安全出行
摘 要：西子奥的斯电梯有限公司(以下简称“西子奥的斯”)日前宣布，在全国范围内启动关于电梯维保服务的“回家计划”项目，为全国范围内的西子奥的斯品牌电梯产品提供免费的专业“体检”服务。该项目将覆盖西子奥的斯具备服务网络的全部城市和地区，无论该电梯目前是否正在由西子奥的斯提供维保服务。
The Quality Assurance Service Plan is a key initiative of Xizi Otis to proactively meet the government's requirements and provide reliable and high-quality professional services from Xizi Otis. In the first 45 days since the program launch, the Xizi Otis service team visited over 3,000 sites to conduct elevator inspections, with its service quality and efficiency earning praise from government departments and customers.
西子奥的斯始终坚持“以客为先，服务至上”的服务理念，利用一流的售前、售中和售后服务，为客户提供最大价值。日前，西子奥的斯客户关怀中心还在2014年度“金音奖—中国最佳客户联络中心与CRM 评选”中，荣获“中国最佳客户联络中心——客户服务奖”。该奖项是由大中华区最大的客户服务专业网站——呼叫中心与BPO行业资讯网主办的业内重要奖项。而该奖项也是对西子奥的斯杰出的客户服务工作的有力认可。
With the mission of “customer first, service foremost,” Xizi Otis is dedicated to maximizing value for customers through superior pre- and after-sales services. The 2014 China Best Customer Contact Center Award presented to Xizi Otis by 51callcenter, one of the largest customer service portals in Greater China, is strong testimony to Xizi Otis’ outstanding customer service.
“西子奥的斯回家计划具有极强的先驱意识和首创精神。它将在电梯行业掀起树立质量和安全服务意识的新风，并将为中国的电梯服务推向更高的标准。”张伟聪表示。
“The Xizi Otis Quality Assurance Service Plan represents a pioneering initiative in the elevator industry to build awareness of service quality and safety, as well as to set an example to drive higher service standards in China,” Cheung said.
